EagTac WARRANTY& SUPPORT begins at the Selling Dealer / Place of Purchase.
EAGTAC ~ Manufacturer Warranty
EAGTAC offers the following Warranty service on items sold through AUTHORIZED Dealers:
10 Years - for manufacturer defect on flashlights, headlamps, bike lights, LED drop-ins.
3 Years – for electronics/circuitry/LED
1 Years – for manufacturer defects on accessories including wall/car chargers, flashlight on/off switch, power cords, li-ion battery, li-ion battery that comes with flashlight or built-in, remote pressure switch,etc.
EAGTAC-USA / illuminationGear We handle all Waranty support and repairs for items purchased from EagTac-USA aka illuminationGear, here in Florida USA.
Items purchased from other Dealers, including from eBay or AMAZON ~ MUST be returned directly to that seller for refund, exchange, and/or contacted for Warranty Questions & Support. If the Selling Dealer refuses to take care of you ~ WE WILL ~ But we require knowing who the selling Dealer was so your concern can be resolved.
Our eMail is: sales@EagTac-USA.com Please eMail us information on the product/model, the issue, and troubeshooting steps taken thus far so we have documentation. (please DO NOT call us ~ we are happy to help via eMail)
PLEASE NOTE: We have no connection/affiliation with former Dealer/Distributor ~ EagleTac-USA/PTS-Flashlights in Wenatchee Washington. Any problem or concerns with PTS Flashlights will need to be sent directly to EagTac Factory.